Frequently Asked Questions
You will find answers to some of our most
frequently asked questions in the section below. If you have read
the FAQ and still have some questions unanswered, please feel free
to contact us.
What happens if I am not at home when my order is delivered?
Inviting Concepts uses Australia Post to deliver parcels. If you
are not at home to receive the parcel, a card will be left so you
can pick it up from your closest post office. Sometimes cards get
accidentally discarded, so if you believe your parcel should have
arrived, check with your local post office first.
How long will my order take to get to me?
Orders are generally dispatched within 2 weeks of receipt. We normally
use Australia Post for delivery. For more information on their delivery
times please see our delivery page. We
recommend that you order products 3 weeks before they are required.
Can I order with Inviting Concepts if I am not connected to the
Internet?
Yes by mail. To order by mail you will just need to fill out
one of our mail order forms which can be downloaded from our website
or sent directly to you. The prices can be obtained by contacting
us by email. If
you have friends or family who would like order forms, we can arrange
to have them sent out.
You can find the mail order form here.
How do I cancel an order?
The best way is to email us ASAP and we will cancel it. Orders that
have been dispatched cannot be cancelled and will have to be posted
back at the expense of the customer. As long as the packaging is
in original condition, a full refund less postage will be provided.
If I use a credit card to purchase my items can anyone else obtain
my credit card details?
We use the most advanced security measures to protect your information
and details. We use Secure Socket Layer 128 bit key encryption to
ensure all credit card transactions are totally safe. We do not
store any credit card details, therefore additions to orders already
placed will require you to phone through payment details or place
a new separate order.
Do we have a brochure?
At this stage Inviting Concepts does not produce catalogues, as
the expense involved would lead to increases in costs. All products
are listed on our website.
If I live locally, can my order be picked up from your warehouse
to save on postage?
We do not have the facility for orders to be physically picked up
by the customer.
More questions?
If you have further questions please email
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